Not marketing slogans — binding policy clauses, published and enforceable.
If a deliverable misses its date by more than 3 business days (for reasons in our control), you earn a 20% credit of that milestone per commenced week — capped at 40%. Beyond 4 weeks, you may terminate with a full refund of undelivered milestones.
Every bug fixed free for 30 days after launch. Critical bugs (outage, data loss, payment failure) acknowledged within 24 hours and corrected or worked around within 3 business days.
Any at-risk project goes straight to the CEO, who personally supervises until closure — and adds compensating enhancements (advanced SEO, design refinement, performance) at our sole cost.
Scope, deliverables, dates and acceptance criteria locked in writing.
UI/UX approved by you before a single line of production code.
Development with internal QA gates; demo released for your 5-day review.
Deployment, handover docs, training — then 30 days of free bug-fixing.
The complete Delivery Guarantee Policy (v1.0) is attached to every Statement of Work.
